RETURNS (INTERNATIONAL ORDERS)
You may return any order within 30 days of your delivery date.
Please send it back to us at:
Atomic Jane Clothing, Inc.
6450 Aragon Way
Ft. Myers FL 33966
within 30 days of the delivery date. Please note before ordering that several item types are exempt from returns. These items include swimwear, lingerie, bodysuits, panties, shapewear, costumes and makeup brushes, due to their seasonal nature. These items are not eligible for credit and will not be accepted for a return.
All merchandise returns must be unworn, unwashed, inside its original packaging, and still have the original tags attached, if applicable.
We are happy to issue you a return credit, effective November 1, 2017, in the form of an Atomic Jane E-Gift Card for use on a future purchase. E-Gift Cards last up to one year so there is plenty of time to select something new!
Our policy lasts 30 days. If 30 days have passed since the receipt of your items, unfortunately we cannot offer the E-Gift card.
*** Please be advised that Atomic Jane Clothing no longer issues refunds, due to excessive abuse from "wardrobing." ***
All returned items must be returned in tact in the clear plastic product bags.
Helpful Hint: If returning by mail, we suggest using USPS flat rate shipping for convenience and to be cost effective. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear).
Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Atomic Jane Clothing does not provide return shipping labels.
A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Atomic Jane Clothing reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing.”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Atomic Jane Clothing reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Final Sale Items
All sale items are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, costumes, lingerie, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Atomic Jane Clothing reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, lingerie or final sale items.
Because we can't ensure our customer will be issued the style/size they desire by the time we receive your return, we are unable to accommodate exchanges.
We will issue you a store credit via an Atomic E-Gift Card once we've received your return. That way, you may use the Atomic E-Gift Card towards the correct item/size or for another item.
Credit for returned items is issued ONLY in the form of an Atomic E-Gift Card.
If you could kindly send us a picture of the damage on your item, within 2 days of your delivery, we will issue you store credit in the form of an Atomic E-Gift Card and you can repurchase the item if desired. We do not require a return of the damaged item.
We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an Atomic E-Gift Card, within 7 days, in the amount of your item, less shipping.
Kindly note that without including your order number with your returned item(s), there may be a delay in processing your return. If you do not know your order number, please give us the email or name on the order.
All items must be returned in original condition inside of the undamaged clear plastic product bag.
All items must be unworn, unaltered and unwashed. We do not accept returns on costumes, bodysuits, lingerie, swimwear, undergarments, or final sale items.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Again, send your return package to:
Atomic Jane Clothing
6450 Aragon Way
Ft. Myers FL 33966
Please include your order number, or the email or name on the order with your returned item(s). Without it, there may be a delay in processing your return.
Store credit via an Atomic E-Gift Card for your returned item(s) will be processed once they are received by us. Please allow up to 10 business days to process your return once it is received.
Your Atomic E-gift card covers the original purchase price and tax if applicable. Atomic Jane Clothing does not credit original shipping charges. We do not issue refunds. All credit for returned items is issued in the form of our Atomic E-gift card.
Atomic Jane Clothing no longer issues refunds effective November 1, 2017, due to abuse through excessive "wardrobing." However, all orders placed through the end of October will still be eligible for a refund. Refunds are processed between 8 and 10 business days from the our return delivery date.
Please understand our returns policy before ordering. If you have any questions, reach out to us at email@example.com or message us on Facebook.
Atomic Jane Clothing requires items to be returned within 30 days of original receipt. Returns received after 30 days are considered stale returns. Stale returns by mail are subject to being rejected.